Excerpted from the book on mindful business management, Business Black Belt “The one who needs to know the most, is often the last to find out.” You must create a connection with your customer grapevine, otherwise you’ll never know trouble is brewing in enough time to deal with it inexpensively. Some study concluded…
Excerpted from the book on enlightened business, Business Black Belt I’m very easy to work with. . . just give me what I want. If you’re interested and a bit patient, you can communicate with just about anyone. Just like we must appeal to another’s inner child, we must also address their inner adult. In…
READING TIME: 75 seconds! This is one of the most common complaints I hear from clients and colleagues. Here’s my (edited) response to a client about this concern. First off, you need to FULLY understand this concept: that people are tuned into a particular “frequency.” It’s also called “signal.” Everything else is “noise.” Signal… noise.…
In another lifetime long long ago, I sold word-processing systems. The crux of our sales pitch was how much time our system would save all of the secretaries and others who were constantly typing documents. To drive this point home, I created a spreadsheet to show how much time was worth. For example, if you…
Review: JIAN SmallBizCRM with Email Marketing A CRM, or customer relationship management solution, is a must for any entrepreneur or small business owner. I am sure this statement does not come as a surprise to you. However, finding the right CRM solution is not easy. Whether it is too complex, too expensive, too feature rich,…